TO:	Commissioners; TA and FS Directors; WMS/EBT Coordinators  

FROM:	Russell Sykes, Deputy Commissioner, Division of Temporary Assistance/rs

SUBJECT:	 Erroneous PIN Mailers

EFFECTIVE DATE: Immediately	

CONTACT PERSON: FS questions – Eastern Regional Team at 1-800-343-8859, ext. 3-1469;  TA/EBT Policy questions – Jim Karins at ext. 4-9348; EBT Project Office – Al Rios at ext. 3-9696	

Please be advised that due to an EBT contractor systems error that began on August 6, 2004, some PINs mailed to certain recipients are unable to be used with the recipient’s EBT card. If any recipients report difficulties using their PIN, please instruct them to either call the EBT Customer Service helpline toll-free at 1-888-328-6399 in order to select a new PIN over the phone, or bring their EBT card into your local office to swipe their card and select a new PIN using the agency’s Mag-Tek PIN pad device. Our EBT contractor is in the process of rectifying the error for newly issued EBT cards. In addition, once we are able to identify any recipients who are still in receipt of incorrect PINs, we will send them new mailers with corrected PINs.