Attention EBT Cardholders

A small number of Electronic Benefits Transfer (EBT) cardholders may be experiencing issues using their EBT cards. OTDA is aware of the issue and is continuing to work closely with our EBT vendor to resolve it as quickly as possible. Those affected should contact their local department of social services about getting a temporary replacement card.

Last updated: May 23, 2024, 3:15 PM

Contact OTDA

OTDA Home About OTDA Contact OTDA

Contact OTDA

New York State Office of Temporary and Disability Assistance
40 North Pearl Street
Albany, New York 12243
General Telephone: 518-473-1090

Child Support Services

Website: Child Support Services
Phone: 1-888-208-4485
For the Hearing Impaired, TTY Phone number: 1-866-875-9975

HEAP, SNAP or Temporary Assistance

Website: Home Energy Assistance Program (HEAP)
Website: Supplemental Nutrition Assistance Program (SNAP)
Website: Temporary Assistance (TA)
Phone: 1-800-342-3009

Fair Hearings

Website: Fair Hearings
General Fair Hearings Information and to request a Fair Hearing: 1-800-342-3334
For New York City emergency Fair Hearings ONLY: 1-800-205-0110
For the Hearing Impaired, dial 711 and ask the operator to call 1-877-502-6155.

Language Assistance Services

Website: Language Assistance Services
Phone: 518-402-3096

Press Inquiries

Public Information Office
40 North Pearl, 16th floor
Albany, NY 12243
Phone: 518-474-9516

Reasonable Accommodation in State Programs and Services

Bureau of Human Resources
40 North Pearl Street, 12B
Albany, NY 12243
Website: Notice under ADA
Phone: 518-474-7284

Reporting Welfare Fraud

Website: Reporting Welfare Fraud

State Supplement Program

Website: State Supplement Program
Phone: 1-855-488-0541

SSI/Social Security Disability Determinations Questions

Website: SSI/Social Security Disability Determinations
Phone: 1-800-522-5511

Back to Top