Electronic Benefits Transfer (EBT)
What is EBT?
EBT is the method by which the New York State Office of Temporary and Disability Assistance (OTDA) delivers cash and Supplemental Nutrition Assistance Program (SNAP) benefits to New York State's recipient population. Cash and SNAP benefits are deposited into electronic benefit accounts which can be accessed using a Common Benefit Identification Card (CBIC) and Personal Identification Number (PIN). The Card can be used at EBT participating ATM machines and Point of Sale (POS) terminals throughout the state.
New York SNAP recipients may access their EBT cash and SNAP benefits anywhere within the United States at participating EBT locations. Cash benefits may also be accessed at participating ATM and POS locations throughout the country.
Toll-Free Customer Service Helpline
The toll-free number - 1-888-328-6399 - is available in English and Spanish to recipients 24 hours per day, 7 days per week. Please note this number cannot be reached from a payphone. An automated system will guide you through menu options to help direct your call. Recipients may use the helpline to:
- Check your SNAP or cash account balance information.
- Ask questions or resolve problems with your SNAP or cash account information.
- File a claim if you suspect that a transaction error occurred.
- Ask questions about using benefit cards.
- Report damaged, lost, or stolen cards.
- Change your PIN.
- Reset your EBT account website account ID password.
Cardholder Account Website
Cardholders can obtain information in English and Spanish about their accounts on the Internet by going to https://www.ebt.acs-inc.com/. Cardholders need to register the first time they log on to the EBT Account website using your most recent active card number and PIN. The website also allows you to create your own account ID and password after you have logged in for the first time. Once a cardholder signs in with a valid card number and PIN, the following are some of the available functions:
- Communicate with EBT Customer Service via e-mail
- Check your SNAP or cash account balance information
- Ask questions or resolve problems with your SNAP or cash account information
- Ask questions about using benefit cards
- Report damaged, lost, or stolen cards
- Change your PIN
For more information, view Electronic Benefit Transfer Cardholder Online EBT Account User Guide.
How to Use Your Benefit Card to Get Supplemental Nutrition Assistance Program (SNAP) and/or Cash Benefits
Your EBT card and Personal Identification Number (PIN) is used at authorized retail stores with your SNAP or cash benefits. Many retail stores also provide cash back with your purchase. Check with the store for their cash back policy. You simply swipe the card and enter your PIN in the machine at the checkout line. Only you should enter your PIN. Always check and keep your receipts for your EBT purchases.
For more information, view How to Use Your EBT Card.
You can use your EBT card at:
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