OTDA Home Resources for Working Families Electronic Benefits Transfer (EBT)

The EBT card design has changed.

You do not need to order a replacement. Your current card will continue to work.

Electronic Benefits Transfer (EBT) Card

Check your EBT Balance

Access your EBT account.

Toll-Free Customer Service


What is an EBT card?

Once you qualify for Supplemental Nutrition Assistance Program (SNAP) or cash benefits (Temporary Assistance) you receive an EBT card, also known as a Common Benefit Identification Card (CBIC). The EBT card looks like a debit card. The EBT card allows you to buy groceries and other items with your cash benefits at participating stores and other locations.

How do I use and access my cash and SNAP benefits?

New York recipients may access their cash and SNAP benefits at participating EBT locations anywhere within New York State. Cash benefits may also be accessed at participating ATM and authorized retail store locations.

Your EBT card and Personal Identification Number (PIN) are used at authorized retail stores with your cash or SNAP benefits. Many retail stores also provide cash back with your purchase. Check with the store for their cash back policy.

For more information:

You can use your EBT card at:

Toll-Free Customer Service Helpline

The toll-free number 1-888-328-6399 - is available in English and Spanish to recipients 24 hours per day, 7 days per week.

You may use the helpline to:

EBT Account Website

EBT cardholders can obtain information in English and Spanish about their accounts by going to https://www.ebt.acs-inc.com/.

Once you sign in with a valid card number and PIN, the following are some of the available functions:

For more information, view Electronic Benefit Transfer Cardholder Online EBT Account User Guide.

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