Electronic Benefits Transfer (EBT) Card

OTDA Home Resources for Working Families Electronic Benefits Transfer (EBT)

What is an EBT card?

Once you qualify for Supplemental Nutrition Assistance Program (SNAP) or cash benefits (Temporary Assistance) you receive an EBT card, also known as a Common Benefit Identification Card (CBIC). The EBT card looks like a debit card. The EBT card allows you to buy groceries and other items with your cash benefits at participating stores and other locations.

How do I use and access my cash and SNAP benefits?

New York recipients may access their cash and SNAP benefits at participating EBT locations anywhere within New York State. Cash benefits may also be accessed at participating ATM and authorized retail store locations.

Your EBT card and Personal Identification Number (PIN) are used at authorized retail stores with your cash or SNAP benefits. Many retail stores also provide cash back with your purchase. Check with the store for their cash back policy.

  • Swipe the card.
  • Enter your PIN in the machine at the checkout line.
  • Only you should enter your PIN.
  • Always check and keep your receipts for your EBT purchases.

For more information:

You can use your EBT card at:

Cash Purchases

  • Any item may be purchased using your cash benefit account where EBT cards are accepted.
  • Please be advised that certain types of businesses are not allowed to let you use your EBT cash benefit to purchase items or to withdraw cash on their premises.
    • Businesses are not allowed to let you use your EBT card at:
      • Liquor stores
      • Wine stores
      • Beer/beverage centers
      • Race tracks
      • Casinos
      • Video lottery facilities
      • Off-track betting facilities
      • Commercial bingo facilities; and
      • Places that provide adult oriented entertainment in which performers take off their clothes or perform without clothes

Toll-Free Customer Service Helpline

The toll-free number 1-888-328-6399 - is available in Arabic, Chinese, English, Haitian-Creole, Italian, Korean, Russian, and Spanish to recipients 24 hours per day, 7 days per week.

You may use the helpline to:

  • Check your SNAP or cash account balance information.
  • Hear your last ten transactions.
  • Request a printed 2-month statement of your account history.
  • File a claim if you suspect that a transaction error occurred.
  • Change your PIN.
  • Report damaged, lost, or stolen cards, and request a replacement card be mailed to you.

EBT Account Website

EBT cardholders can obtain information in English and Spanish about their accounts by going to https://www.connectebt.com.

  • Login using your most recent active card number and PIN.
  • Create an account ID and password.

Once you sign in with a valid card number and PIN, the following are some of the available functions:

  • Check your SNAP or cash account balance information.
  • Hear your last ten transactions.
  • Request a printed 2-month statement of your account history.
  • File a claim if you suspect that a transaction error occurred.
  • Change your PIN.
  • Report damaged, lost, or stolen cards, and request a replacement card be mailed to you.

For more information:

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