Refugee Services (RS)

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Information for Providers

  • Refugee Services Service Providers Handbook – A guide for providers on navigating the elements and milestones involved in sustaining a Refugee Services program. It contains information regarding contract development and execution, as well as best practices for maintaining case records and generating reports.
  • Refugee Services Staff Organization Chart - Staff names and contact information.
  • Refugee Services Quarterly Meetings – Minutes and handouts from Refugee Services’ most recent quarterly meetings.
  • BRIA Information Network (BIN) - An automated secure web-based system designed to automate the application, service planning, vouchering, and reporting processes used by providers.
  • Population Report - Information on the number of refugees resettled in New York State.
  • Frequently asked Questions - Questions that agencies funded by BRIA, or agencies interested in being funded by BRIA, might have about the day-to day operation of running an OTDA/BRIA-funded program.
  • Policy Directives - Provide local social services districts (LSSD) and other interested parties informed about current OTDA program policy and procedures impacting OTDA programs.
  • RHIN - A national collaborative partnership that has created a database of quality multilingual, public health resources for those providing care to resettled refugees and asylees. Resources include:
    • Health education materials in various languages and formats (brochures, fact sheets, videos)
    • Provider tools (including information on refugee populations and cultures)
  • New York State Education Department (NYSED) Dignity for All Students Act - The New York State's Dignity for All Students Act (The Dignity Act) seeks to provide the State's public elementary and secondary school students with a safe and supportive environment free from discrimination, intimidation, taunting, harassment, and bullying on school property, a school bus and/or at a school function.
  • New York State English Learner Parent Hotline - This Hotline provides parents, guardians and other persons in parental relation of English Language Learners (ELLs) with information about their rights and services for their children pursuant to Commissioner’s Regulation 154. It also provides a mechanism to respond to specific inquiries about the delivery of these services.
  • Bridging Refugee Youth and Children Services (BRYCS) - BRYCS assists service providers from refugee resettlement agencies, mainstream service agencies, and ethnic community based organizations. BRYCS provides individual consultations, trainings, and conference presentations on topics related to serving refugee children and families.
  • Don't Hate Be Kind - Is a PSA that was created by OTDA in conjunction with the Refugee School Impact Grant Program whose primary focus was to enhance the prevention and responses to hate crimes based on race, religion, sexual preference, country of origin, and native language.

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