Attention EBT Cardholders

A small number of Electronic Benefits Transfer (EBT) cardholders may be experiencing issues using their EBT cards. OTDA is aware of the issue and is continuing to work closely with our EBT vendor to resolve it as quickly as possible. Those affected should contact their local department of social services about getting a temporary replacement card.

Last updated: May 23, 2024, 3:15 PM

Diversity, Equity and Inclusion

OTDA Home Diversity, Equity and Inclusion

Overview

The New York State Office of Temporary and Disability Assistance (OTDA) is committed to providing assistance and supports to eligible families and individuals. OTDA recognizes that Diversity, Equity and Inclusion (DEI) increases our agency's capacity to serve and protect the public, which includes communities comprised of many different:

  • Cultures
  • Languages
  • Abilities
  • Backgrounds
  • Traditions
  • Experiences

Through the expansion of outreach and development of strategy, we are committed to leveraging DEI to enhance our programs and services. We have implemented a five-year (2021—2025) Diversity, Equity, and Inclusion Strategic Plan to integrate DEI principles in agency operations.

DEI Mission

OTDA seeks to promote and celebrate the representation of the various cultures, voices, backgrounds, ideas, and talents of the citizens and communities that we serve in New York State.

DEI Vision

OTDA is committed to building and leveraging an inclusive environment where all individuals seeking our program or services feel respected, valued, and treated fairly.

Contact Us

The OTDA Diversity, Equity and Inclusion Office welcomes the opportunity to engage with both internal and external stakeholders to ensure that we can continue to best meet the needs of the diverse communities that we serve.

Questions related to OTDA's diversity, equity and inclusion efforts should be directed to: otda.sm.DEI@otda.ny.gov.

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