Attention EBT Cardholders

A small number of Electronic Benefits Transfer (EBT) cardholders may be experiencing issues using their EBT cards. OTDA is aware of the issue and is continuing to work closely with our EBT vendor to resolve it as quickly as possible. Those affected should contact their local department of social services about getting a temporary replacement card.

Last updated: May 23, 2024, 3:15 PM

HEAP Contacts

OTDA Home Programs & Services Home Energy Assistance Program HEAP Contacts

Local District Home Energy Assistance Program (HEAP) Contacts

New York City HEAP contacts

Department of Social Services

HRA Benefits Access Center Lower Manhattan

109 East 16th Street
1st Floor
New York, NY 10003
Phone: 718-557-1399
Days Open: Monday - Friday, 9:00am-5:00pm

Notes: Face to Face/Drop Box

Outreach Location

NYS Assemblymember Manny De Los Santos

210 Sherman Avenue
Suite A & C
New York, NY 10034
Days Open: Wednesday, 9:00am-5:00pm

Notes: Face to Face

Department of Social Services

HRA Benefits Access Center Crotona

1910 Monterey Avenue
3rd Floor
Bronx, NY 10457
Phone: 718-557-1399
Days Open: Monday - Friday, 9:00am-5:00pm

Notes: Face to Face/Drop Box

Department of Social Services

HRA Benefits Access Center Coney Island

1912 Mermaid Avenue
1st Floor
Brooklyn, NY 11224
Phone: 718-557-1399
Days Open: Monday - Friday, 9:00am-5:00pm

Notes: Face to Face/Drop Box

Department of Social Services

HRA Benefits Access Center Queens

32-20 Northern Blvd
2nd Floor
Queens, NY 11101
Phone: 718-557-1399
Days Open: Monday - Friday, 9:00am-5:00pm

Notes: Face to Face/Drop Box

Department of Social Services

HRA Benefits Access Center Richmond 

201 Bay Street
1st Floor
Staten Island, NY 10301
Phone: 718-557-1399
Days Open: Monday - Friday, 9:00am-5:00pm

Notes: Face to Face/Drop Box

After Hours Emergency Contact

Phone: 311 or 911
Days Open: Monday - Friday

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