Attention EBT Cardholders

A small number of Electronic Benefits Transfer (EBT) cardholders may be experiencing issues using their EBT cards. OTDA is aware of the issue and is continuing to work closely with our EBT vendor to resolve it as quickly as possible. Those affected should contact their local department of social services about getting a temporary replacement card.

Last updated: May 23, 2024, 3:15 PM

Division of Administrative Services

OTDA Home About OTDA Division of Administrative Services

Eric Schwenzfeier, Deputy Commissioner

The primary responsibility of the Division of Administrative Services is to provide administrative support to the program areas within OTDA. These administrative functions include human resources, training, office services, facility management, and space planning.

The Division of Administrative Services is comprised of the following program areas:

Human Resources

Human Resources is responsible for all classification, staffing, recruitment, examinations, on boarding, and labor relations activities in support of OTDA. They develop and establish human resource policies and procedures.

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Facilities and Operations Support

Facilities and Operations Support is responsible for facilities management and operational services including space planning, facility/lease management, moves and renovations, security/safety, telecommunications, warehouse, mail distribution, fleet management, and disaster preparedness.

Training and Staff Development (TSD)

TSD serves as the OTDA training office managing educational projects with public colleges and universities to meet agency and local social service district training needs. TSD assesses and oversees the development and delivery of training and provides logistical support for agency-sponsored training across the State. TSD also facilitates many conferences, regional meetings, and teleconferences each year.

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