Strategic Operations

OTDA Home About OTDA Strategic Operations

Logan Joseph, Director

Strategic Operations houses OTDA’s information technology (IT) liaison function and, in this capacity, oversees the agency’s IT portfolio, coordinates the implementation of enterprise-wide IT initiatives at the agency, and represents the agency’s interests to the New York State Office of Information Technology Services. In addition, Strategic Operations is responsible for coordinating OTDA’s participation in the Integrated Eligibility System, a multiagency effort to integrate state health and human services systems, utilizing modernized technology and improved business practices.

Strategic Operations also houses OTDA’s Internal Controls Program, which is responsible for ensuring that appropriate strategies are in place to mitigate agency risks, as well as for overseeing OTDA’s Process Improvement (i.e., Lean) Program, which works closely with organizational units to evaluate and streamline agency processes.

In addition, Strategic Operations is responsible for supporting OTDA’s strategic planning efforts, revisions to interagency forms and other materials used by applicants and recipients to apply for and recertify for benefits and services, and providing support for collaborations with local social services districts.

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