Attention EBT Cardholders

A small number of Electronic Benefits Transfer (EBT) cardholders may be experiencing issues using their EBT cards. OTDA is aware of the issue and is continuing to work closely with our EBT vendor to resolve it as quickly as possible. Those affected should contact their local department of social services about getting a temporary replacement card.

Last updated: May 23, 2024, 3:15 PM

HEAP Contacts

OTDA Home Programs & Services Home Energy Assistance Program HEAP Contacts

Local District Home Energy Assistance Program (HEAP) Contacts

Cayuga County HEAP contacts

Department of Social Services

Cayuga County Department of Social Services

160 Genesee Street, 3rd Floor
Auburn, NY 13021
Phone: 315-255-4904
Days Open: Monday-Friday, 8:00am-5:00pm

Notes: General Email address for HEAP clients: CayugaCountyHEAP@dfa.state.ny.us

Alternate Certifiers

Cayuga/Seneca Community Action Programs (CAP)

89 York Street, Suite 1
Auburn, NY 13021
Phone: 315-255-1703
Days Open: Monday-Friday, 9:00am-5:00pm

After Hours Emergency Contact

Cayuga County Department of Social Services

Phone: 315-255-6272
Days Open: Monday - Friday

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