New York EBT System Temporarily Unavailable May 19

EBT cardholders will not be able to use their cards for several hours while New York State changes over to a new vendor.

Learn More about EBT System Unavailability.

Last updated: April 1, 2024, 10:00 AM

HEAP Contacts

OTDA Home Programs & Services Home Energy Assistance Program HEAP Contacts

Local District Home Energy Assistance Program (HEAP) Contacts

Franklin County HEAP contacts

Department of Social Services

Franklin County Department of Social Services

184 Finney Blvd
Malone, NY 12953
Phone: 518-481-1807
Days Open: Monday-Friday, 8:00am-4:00pm

Notes: General Email address for HEAP Clients: Beverly.gum@dfa.state.ny.us, Brianna.Shipman@dfa.state.ny.us, Peters@dfa.state.ny.us

After Hours Emergency Contact

Franklin County Emergency Services

Phone: 518-483-1219
Days Open: Monday - Friday

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