Attention EBT Cardholders

A small number of Electronic Benefits Transfer (EBT) cardholders may be experiencing issues using their EBT cards. OTDA is aware of the issue and is continuing to work closely with our EBT vendor to resolve it as quickly as possible. Those affected should contact their local department of social services about getting a temporary replacement card.

Last updated: May 23, 2024, 3:15 PM

HEAP Contacts

OTDA Home Programs & Services Home Energy Assistance Program HEAP Contacts

Local District Home Energy Assistance Program (HEAP) Contacts

Franklin County HEAP contacts

Department of Social Services

Franklin County Department of Social Services

184 Finney Blvd
Malone, NY 12953
Phone: 518-481-1807
Days Open: Monday-Friday, 8:00am-4:00pm

Notes: General Email address for HEAP Clients:,,

After Hours Emergency Contact

Franklin County Emergency Services

Phone: 518-483-1219
Days Open: Monday - Friday

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