Attention EBT Cardholders

A small number of Electronic Benefits Transfer (EBT) cardholders may be experiencing issues using their EBT cards. OTDA is aware of the issue and is continuing to work closely with our EBT vendor to resolve it as quickly as possible. Those affected should contact their local department of social services about getting a temporary replacement card.

Last updated: May 23, 2024, 3:15 PM

HEAP Contacts

OTDA Home Programs & Services Home Energy Assistance Program HEAP Contacts

Local District Home Energy Assistance Program (HEAP) Contacts

Jefferson County HEAP contacts

Department of Social Services

Jefferson County Department of Social Services

250 Arsenal Street
Watertown, NY 13601
Phone: 315-785-3229
Days Open: Monday-Friday, 8:30am-5:00pm

Notes: General Email address for HEAP Clients:

Alternate Certifiers

Jefferson County Office for the Aging

175 Arsenal Street
Watertown, NY 13601
Phone: 315-785-3191
Days Open: Monday-Friday, 8:30am-5:00pm

After Hours Emergency Contact

Jefferson County On-Call Housing Program

Phone: 315-785-6721
Days Open: Monday - Friday

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