Attention EBT Cardholders

A small number of Electronic Benefits Transfer (EBT) cardholders may be experiencing issues using their EBT cards. OTDA is aware of the issue and is continuing to work closely with our EBT vendor to resolve it as quickly as possible. Those affected should contact their local department of social services about getting a temporary replacement card.

Last updated: May 23, 2024, 3:15 PM

HEAP Contacts

OTDA Home Programs & Services Home Energy Assistance Program HEAP Contacts

Local District Home Energy Assistance Program (HEAP) Contacts

Oneida County HEAP contacts

Department of Social Services

Oneida County Department of Social Services

800 Park Avenue
Utica, NY 13501
Phone: 315-798-5559
Days Open: Monday-Friday, 8:30am-4:30pm

Department of Social Services

Oneida County Department of Social Services

300 West Dominick Street
Rome, NY 13440
Phone: 315-356-2840
Days Open: Monday-Friday, 8:30am-4:30pm

Alternate Certifiers

Mohawk Valley Community Action

9882 River Road
Utica, NY 13502
Phone: 315-624-9930
Days Open: Monday-Friday, 8:30-4:30 Main Office; 1:00pm-6:00pm Outreach Sites

After Hours Emergency Contact

Oneida County Sheriff’s Department

Phone: 315-736-0141 or 911
Days Open: Monday - Friday

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