Attention EBT Cardholders

A small number of Electronic Benefits Transfer (EBT) cardholders may be experiencing issues using their EBT cards. OTDA is aware of the issue and is continuing to work closely with our EBT vendor to resolve it as quickly as possible. Those affected should contact their local department of social services about getting a temporary replacement card.

Last updated: May 23, 2024, 3:15 PM

HEAP Contacts

OTDA Home Programs & Services Home Energy Assistance Program HEAP Contacts

Local District Home Energy Assistance Program (HEAP) Contacts

Orleans County HEAP contacts

Department of Social Services

Orleans County Department of Social Services

14016 Route 31 West
Albion, NY 14411
Phone: 585-589-3182
Days Open: Monday-Friday, 8:30am-5:00pm

Alternate Certifiers

Orleans County Office for the Aging

14016 Route 31 West
Albion, NY 14411
Phone: 585-589-3192
Days Open: Monday-Friday, 9:00am-5:00pm

After Hours Emergency Contact

Orleans County Sheriff’s Department

Phone: 585-589-5527
Days Open: Monday - Friday

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