Attention EBT Cardholders

A small number of Electronic Benefits Transfer (EBT) cardholders may be experiencing issues using their EBT cards. OTDA is aware of the issue and is continuing to work closely with our EBT vendor to resolve it as quickly as possible. Those affected should contact their local department of social services about getting a temporary replacement card.

Last updated: May 23, 2024, 3:15 PM

HEAP Contacts

OTDA Home Programs & Services Home Energy Assistance Program HEAP Contacts

Local District Home Energy Assistance Program (HEAP) Contacts

Seneca County HEAP contacts

Department of Social Services

Seneca County Department of Human Services

PO Box 690
1 Dipronio Drove
Waterloo, NY 13165
Phone: 315-539-1800
Days Open: Monday-Friday, 8:00am-5:00pm

Notes: General Email address for HEAP Clients:

Alternate Certifiers

Seneca County Office of the Aging

2464 Bonadent Drive, Suite 4
Waterloo, NY 13165
Phone: 315-539-1765
Days Open: Monday-Friday, 8:30am-5:00pm

After Hours Emergency Contact

Seneca County 911

Phone: 911
Days Open: Monday - Friday

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