Ordering a Replacement Summer EBT Food Benefits Card

Replacement Summer EBT food benefits cards should only be requested when you no longer have the EBT card that your Summer EBT food benefits were issued to.

Remember: Summer EBT food benefits cards are issued in the name of the child (not the parent).

A replacement card can be easily ordered through the ebtEDGE website, ebtEDGE mobile app, or the EBT customer service call center.

For the website or mobile app:

• Log in to your ebtEDGE account
• Under “Account Services” click the “Replace Card” button
• Select why you need to replace your card: either Lost, Damaged, or Stolen.
• Enter the identifying information and confirm if the address listed is correct.
• A replacement card will arrive in the mail at the address listed in 2-3 weeks.

For the call center:

Call the EBT customer service call center at 1-888-328-6399 to order a replacement Summer EBT Food Benefit card and follow these steps:

• Choose a language.
• You will be asked for the 19-digit card number that was printed on the front of the EBT food benefits card you are replacing.
• If you do not have that number, press 1 to enter different security information to verify identity.
  • When asked for the cardholder's Social Security number, do NOT enter your child's Social Security number. You must enter 999-99- and then the first 4 digits (the 2-digit month and 2-digit day-MM/DD)—of your child's BIRTHDAY, to complete the 9-digit entry.
  • For example, if your child's date of birth is July 4, you would enter “999-99-0704” when asked for the child's Social Security number.
  • You will then be asked to enter the child's full 8-digit birthday (MM/DD/YYYY).
• Then, enter the 4-digit Personal Identification Number (PIN) you selected for the Summer EBT Food Benefit card that you are replacing. If you did not previously create a PIN, or if you do not remember it, you must call the Summer EBT Helpline at 1-833-452-0096 to request a replacement card.
• You will then be asked to verify your address. Please listen closely to the Street Number portion of the address that the card will be mailed to. If this is part of your current address, then you can request the replacement card.
• If this is NOT your current address, call the Summer EBT Helpline at 1-833-452-0096 to request a replacement card.

Remember: Benefits expire 122 days after the date they are issued and cannot be replaced. Be sure to use your benefits soon after you receive them.

Please keep your Summer EBT benefit card in a safe place after use. Every year your child is eligible for Summer EBT, their benefit will be loaded onto the same card.