How to Appeal Your Determination
Tenants or landlords/owners who are denied or disagree with the amount of assistance they were approved to receive have thirty (30) days after receiving their determination to request an appeal. To appeal, please call 844-NY1-RENT (844-691-7368). For individuals who are hearing impaired, you may call the TTY number at 1-833-843-8829. You will receive a notification confirming that we have received your appeal request.
You have ten (10) days from the date you receive your confirmation notification to submit any documents or information that explain why you think our decision was wrong or why you received the wrong amount.
If you need to upload a document(s), please click on this link to upload the document(s): https://nysrenthelp.otda.ny.gov/en/. Then, click on “Upload Tenant Documents” or “Upload Owner Documents” on the righthand side of the screen. If you are a tenant, provide your application number and date of birth, and select the “other” document type from the dropdown menu. Please submit required documents one at a time. If you are a landlord, provide your owner number and the application number (optional field), and select the “other” document type from the dropdown menu. Please submit required documents one at a time.
If you do not upload additional documents or information telling us why you think our decision was wrong or why you received the wrong amount within ten (10) days of receiving your confirmation notification, we will review your application and any relevant documents that you have already submitted in order to make a decision on your appeal. We will send you a notification when we make a decision about your appeal.
If you have any questions, our Customer Care team is available Monday-Saturday from 8am-7pm EST. You may reach us through any of the following methods:
- Contact us by phone:
- 844-NY1RENT (844-691-7368)
- For the hearing impaired, TTY phone number: 1-833-843-8829.
- Contact us by Webchat: Chat with a representative.