Low Income Household Water Assistance Program (LIHWAP)

OTDA Home Programs & Services Low Income Household Water Assistance Program (LIHWAP) Appeals

Appeals

An appeal may be requested if it has been more than thirty (30) business days since OTDA received your signed and completed application and you have not been told of the eligibility decision. Incomplete applications may be pended for up to ten (10) business days and the pending period is not counted in the thirty (30) business day timeframe for providing notification. Applicants who are denied or disagree with the amount of assistance for which they were approved have sixty (60) days after receiving their determination to request an appeal. Appeals may be requested by:

Email:
NYSLIHWAP.appeals@otda.ny.gov

Telephone:
(833) 690-0208

Writing:
NYS LIHWAP
PO Box 1789
Albany, NY 12201

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