Attention EBT Cardholders

A small number of Electronic Benefits Transfer (EBT) cardholders may be experiencing issues using their EBT cards. OTDA is aware of the issue and is continuing to work closely with our EBT vendor to resolve it as quickly as possible. Those affected should contact their local department of social services about getting a temporary replacement card.

Last updated: May 23, 2024, 3:15 PM

Policy Directives

OTDA Home Laws & Policies 2009 Policy Directives

2009 Policy Directives

Policy Directives are issued by OTDA to keep local social services districts (LSSD) and other interested parties informed about current program policy and procedures, and other significant information impacting OTDA programs.

Administrative Directives (ADM) are designed to advise local social services districts of policy and procedures, which must be followed in the administration of programs.

Local Commissioner Memoranda (LCM) transmit information directly to the local commissioners on very specific topics, such as notification of limited special funding available only to local districts, statewide audit results requiring corrective action, or instructions to follow new and existing program or administrative procedures.

Information Letters (INF) include articles of general interest to local district staff, i.e. pamphlets or brochures, new or revised lists of contacts, transmittals of recently enacted Federal or State legislation, etc.

Administrative Directives (ADM)

Informational Letters (INF)

Local Commissioner Memoranda (LCM)


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